Email Tips and Tricks!

• Use bullet lists wherever you can, people are busy and you’ll get better results if its easily digested
• Attempt to keep all emails under 3 sentences per idea. If it is longer than this, its probably a good idea to pick up the phone and CALL
• Use “Reply All” in very limited scenarios
• When you’ve taken a longer than expected time to respond to an email, instead of saying “ Sorry for the delay”, instead say “Thank you for your patience”
• If you’re checking for an update from someone instead of stating “Just wanted to check in”, instead say “When can I expect an update”
• Scheduling meeting/throwing out times, instead of writing “What works best for you”- be explicit and state “Could you do…..”
• Know your audience. Also anticipate that your email will be forwarded on
• Proof-read before hitting send
• Limit the use of all cap phrases
• The subject line MATTERS- be thoughtful and intentional to grab attention
• Have a follow up strategy- i.e. use calendar to remind yourself of when to follow up/inquire
• Be clear in your deadlines/requested completion dates